Template — requires review by a qualified lawyer before launch.
Refund Policy
When funds come back: campaign budgets, subscriptions and rewards.
Working draft — Aug 8, 2026
1. Campaign budgets
Unspent reserved budget is automatically released to your wallet when a campaign completes, is cancelled or expires. Wallet balances can be withdrawn to your original funding method, less amounts owed.
Funds already paid out for verified conversions are not refundable through cancellation — verification is the point of no return, subject only to the dispute process.
2. Subscription fees
Monthly subscription fees are refundable within 7 days of a charge if the plan's paid features were not used in that period. Otherwise, cancelling stops future renewals without refunding the current period, except where consumer-protection law requires otherwise.
3. Performance fees
Performance fees follow their conversion: if a conversion is reversed through the dispute process or confirmed as fraud, the associated fee is credited back to the business.
4. Customer refunds
Refunds of the underlying purchase are between the customer and the business under the business's own policies and consumer law. When a business records such a refund within the verification window, the related reward and fee are reversed.
5. How to request
Request refunds from your wallet page or via a support ticket. We respond within 2 business days. Disagreements follow the Dispute Resolution Policy.